What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is my account disabled?

    Asked by iPrintEasyPrinting on September 04, 2013 at 02:31 PM

    I have a free account and I have reached my upload space limit of 100MB, therefore, I deleted a bunch of unimportant files and I'm now only using 7MB. I was wondering...does my account automatically reactivate? Or is there something else that needs to be done?

    my account space limit
  • Profile Image
    JotForm Support

    Answered by Welvin on September 04, 2013 at 03:31 PM

    Hi,

    Good day! Your account is active. We need to manually reactivate your account if our system had already changed your status to "Overlimit". Otherwise, the system should automatically activate your account/forms.

    Thanks

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    Answered by terrythompson on September 04, 2013 at 03:34 PM

    Ref# 74036852

    My form was deactivated also.  We emailed 4 hours ago and no answer  We upgraded to premium yesterday.  Can you please manually reactivate us so we get out submissions.

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    JotForm Support

    Answered by Welvin on September 04, 2013 at 03:38 PM

    @terrythompson,

    Good day! We request you to please open a separate thread with your inquiry. Start from here: http://www.jotform.com/answers/answer.php?

    Thanks

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    Answered by terrythompson on September 04, 2013 at 03:41 PM

    I already had one 4 hours ago, you are the first person to answer back.  I just added another thread