What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded but my account is disabled today.

    Asked by Brigid on September 04, 2013 at 03:01 PM

    We upgraded to premium yesterday, received a confirmation.  However today our jot form was bounced.  It has been 3 hours and we haven't heard anything back from support.  Where is that great 24 support you mention?

    Page URL:
    www.midwestevents.com

    3 upgraded
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 04, 2013 at 03:57 PM

    Hello Brigid,

    I'm sorry for the trouble caused to you.

    Can you please let me know your account username? I am unable to find any records with your name and email address.

    I will wait for your response.

    Thank you!

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    Answered by Brigid on September 04, 2013 at 04:04 PM
    terrythompson
    here is the order number Ref# 74036852
    our website if midwestevents.com
    Brigid Thompson
    Midwest Events
    1890 Whitaker
    White Bear Lake, MN 55110
    651-251-5494 w
    651-442-4926 c
    www.midwestevents.com
  • Profile Image

    Answered by Brigid on September 04, 2013 at 04:05 PM
    email is terry@midwestevents.com
    Brigid Thompson
    Midwest Events
    1890 Whitaker
    White Bear Lake, MN 55110
    651-251-5494 w
    651-442-4926 c
    www.midwestevents.com
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 04, 2013 at 04:22 PM

    Hello Brigid,

    Your question is already answered on this thread: http://www.jotform.com/answers/264312-Account-is-disabled-but-we-have-paid-for-Premium-Monthly-Plan#1

     

    Thank you!