I upgraded but my account is disabled today.

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    Brigid
    Asked on September 04, 2013 at 03:01 PM

    We upgraded to premium yesterday, received a confirmation.  However today our jot form was bounced.  It has been 3 hours and we haven't heard anything back from support.  Where is that great 24 support you mention?

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    ashwin_d
    Answered on September 04, 2013 at 03:57 PM

    Hello Brigid,

    I'm sorry for the trouble caused to you.

    Can you please let me know your account username? I am unable to find any records with your name and email address.

    I will wait for your response.

    Thank you!

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    Brigid
    Answered on September 04, 2013 at 04:04 PM
    terrythompson
    here is the order number Ref# 74036852
    our website if midwestevents.com
    Brigid Thompson
    Midwest Events
    1890 Whitaker
    White Bear Lake, MN 55110
    651-251-5494 w
    651-442-4926 c
    www.midwestevents.com
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    Brigid
    Answered on September 04, 2013 at 04:05 PM
    email is terry@midwestevents.com
    Brigid Thompson
    Midwest Events
    1890 Whitaker
    White Bear Lake, MN 55110
    651-251-5494 w
    651-442-4926 c
    www.midwestevents.com
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    ashwin_d
    Answered on September 04, 2013 at 04:22 PM

    Hello Brigid,

    Your question is already answered on this thread: http://www.jotform.com/answers/264312-Account-is-disabled-but-we-have-paid-for-Premium-Monthly-Plan#1

     

    Thank you!