What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Forms are no longer there - Where can I find them

    Asked by Joe O'Connor on September 04, 2013 at 03:36 PM


    I am inquiring about my Jot Forms. User name in joconnor2120. I use the jotform service on behalf of The Exchange Club of Brunswick. We are a non profit orginization in Brunswick GA. I used Jotform once per year to help with our annual fundraiser fair. Last year we needed to have more submissions than the free service allowed so we paid for service. Since we only use it briefly once a year the board decided not to renew. The problem is.....now all of our forms are no longer there. Even the forms I created when we were using Jotform for free. Is it posssible to get those back so I do not need to start over?

    Thanks for your help.

    If you need to reach me by phone my number is 912-571-6395

    Joe O'Connor

  • Profile Image
    JotForm Support

    Answered by guilledutra on September 04, 2013 at 04:20 PM


    I can see that your user account is active, also your forms are there . Are you recieving any error while you are trying to login? could you try by clearing your Browser's cache and cookies and then try to log in again.

    Hope it helps

    please let us know if you need further assistance