Account is disabled, but we have paid for Premium Monthly Plan

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terrythompson
Asked on September 04, 2013 at 03:40 PM

I have done several threads, but hadn't gotten an answer. We upgraded to premium yesterday and today were deactivated. Reference #

Ref# 74036852

I need to get this form back on. Please manually reactivate the form.
Welvin

Jotform Support

Answered on September 04, 2013 at 04:12 PM

Hi Terry,

Good day! Thanks for creating a new thread and for providing the Order Reference Numbers. I've found the payment, and I have now manually upgraded your account to our Premium Monthly Plan. Please kindly check again.

Our system has failed to automatically upgrade your account because you haven't define your Jotform Username during the process.

Thanks
terrythompson
Answered on September 04, 2013 at 04:22 PM

Thank you for upgrading the account. Just so you know the upgrade form doesn't have a line for user name. It asks for email address only.
Welvin

Jotform Support

Answered on September 04, 2013 at 04:29 PM

You are welcome. Our pleasure to resolved this for you. Its actually asking you for "Jotform Login Name:"

Cheers!