Smart PDF Forms: Not able to load the PDF from the PDF Editor, No PDF sent with the email as attachment, Unable to Preview the PDF

  • NatMedMarketing
    Asked on October 19, 2020 at 9:10 PM

    Hello,

    I've created a form using an imported PDF and every time I try to download the original PDF with the fillable data I get an error message. I've tried everything and it's not working. Any suggestion?

    I've set it to attach in the notification email as well and nothing comes through.
    I've also cleared the cache and tried cloning it. It's titled JD Testing ROF.


    Thank you,

    Amanda

  • Mianala Jotform Support
    Replied on October 20, 2020 at 2:37 AM

    Hello Amanda,

    I have cloned your form and I could replicate the issue. It is unable to Preview the PDF (Unable to generate filled PDF) and fails to load the PDF from the PDF Editor. Nothing comes through the email. Can you try re-uploading the FILLABLE PDF. Please send us the PDF with a shared Google Drive link if possible.

  • NatMedMarketing
    Replied on October 21, 2020 at 3:05 AM
  • Mianala Jotform Support
    Replied on October 21, 2020 at 4:24 AM

    I have received the PDF file. I am investigating the issue. I'll get back to you shortly.

  • Mianala Jotform Support
    Replied on October 21, 2020 at 5:09 AM

    I could not replicate the issue using the PDF file you have shared. I am also no more able to replicate the issue on the cloned form. It is possible that it was a temporary issue.

    The PDF file is about 5.5MB, however, the email attachments cannot exceed 5MB.

    1603270387 5f8ff6f33a08e  Screenshot 10

    I recommend that you add a link to the PDF in the notification email.:

    - Open the notification settings

    - Add the PDF link from the FORM FIELDS

    1603270681 5f8ff819b9f5c  Screenshot 21

    You will get a link to download the PDF from the notification email.

    1603270387 5f8ff6f3074ee  Screenshot 32

    In order to let the respondent download the email, you can enable the option "Show Download and send as Email button" form your FORM SETTINGS:

    1603270387 5f8ff6f3df9bf  Screenshot 431603270386 5f8ff6f2c629a  Screenshot 54

    Feel free to check this form which I have cloned and added the changes above to: https://form.jotform.com/202941984833969.

    Let us know if you need further assistance.

  • NatMedMarketing
    Replied on October 22, 2020 at 7:28 PM

    1603409306 5f92159ab5255  Screenshot 10

  • NatMedMarketing
    Replied on October 22, 2020 at 7:40 PM

    I also tried just downloading it from this thank you page but the same thing happened.

  • Jovanne JotForm Support
    Replied on October 23, 2020 at 2:08 AM

    Hi,

    I have checked your form and I was able to preview the PDF. Please try clearing your browser cache or try testing it on a different browser, and check if the issue persists.


    1603432877 5f9271ad527b6 7 Screenshot 10

    Please give it a try and let us know how it goes.

    As for the notification email, we will respond to this support ticket https://www.jotform.com/answers/2650925 to avoid confusion.