Coupon code is not working

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    Asked on October 20, 2020 at 08:50 AM

    Hi I’ve added a money off voucher in one of my forms but when you complete the form and add the voucher code it doesn’t take The amount off it proceeds to PayPal with the full amount.

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    Answered on October 20, 2020 at 10:08 AM

    I can't seem to replicate the issue at my end using a cloned version of your form.

    When I add the discount code, the total is automatically deducted.


    I would suggest using only alphabet characters instead of adding symbols/special character"£10Off " example would be "coupon1"

    Please give it a try and let us know how it goes.

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    Answered on October 20, 2020 at 10:28 AM

    Hi thanks for getting back to me
    The total should be £35 though not £42.50
    Kind Regards
    Sandeep Cheema
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    Answered on October 20, 2020 at 11:34 AM

    Sorry for the confusion.

    I would suggest you remove the pound sign in your coupon code and let us know if the issue still remains.


    Looking forward for your response.