Coupon code is not working

  • waxlashstudios
    Asked on October 20, 2020 at 8:50 AM

    Hi I’ve added a money off voucher in one of my forms but when you complete the form and add the voucher code it doesn’t take The amount off it proceeds to PayPal with the full amount.

  • Richie JotForm Support
    Replied on October 20, 2020 at 10:08 AM

    I can't seem to replicate the issue at my end using a cloned version of your form.

    When I add the discount code, the total is automatically deducted.

    1603202636 5f8eee4c47a0b 2 Screenshot 10

    I would suggest using only alphabet characters instead of adding symbols/special character"£10Off " example would be "coupon1"

    Please give it a try and let us know how it goes.


  • waxlashstudios
    Replied on October 20, 2020 at 10:28 AM

    Hi thanks for getting back to me
    The total should be £35 though not £42.50
    Kind Regards
    Sandeep Cheema
    ...
  • Richie JotForm Support
    Replied on October 20, 2020 at 11:34 AM

    Sorry for the confusion.

    I would suggest you remove the pound sign in your coupon code and let us know if the issue still remains.

    1603208004 5f8f03447dad3 1 Screenshot 10

    Looking forward for your response.