What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade my account to the basic package.

    Asked by heartsinmotionhawaii on September 04, 2013 at 08:32 PM

    OUr session has begun and we are not in need of the form at this time until we begin our next session. I would like to downgrade our account so that we are not paying $10/month for a service we are not using. When I went to downgrade the account, it said that the account has been scheduled to be downgraded manually. What does this mean? I would hate to see another charge on my account when I have been trying to downgrade.


    Thank you,


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    JotForm Support

    Answered by EltonCris on September 04, 2013 at 09:48 PM

    Hi Malie,

    Your downgrade request is now being assigned to our higher management. It may take a while before they can cancel your subscription. However, you can also cancel your subscription to us when you login to your Paypal account since you've paid via Paypal.

    Here's how:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed explanation on how to cancel a Paypal subscription.

    Let us know should you have further questions. Regards!