Signature Does Not Appear

  • ProvostDental
    Asked on October 20, 2020 at 9:44 AM

    Hi,

    The last few completed forms I've received have had invalid signatures. Everything else on the form looks correct.

    1603200639 5f8ee67f25cd3 Screenshot 10

    Thank you,

    Sonia

  • VincentJay
    Replied on October 20, 2020 at 11:13 AM

    Hello Sonia,

    I checked your account and it is HIPAA compliant.

    Is the image you provided a notification email content? If yes, please try to unprotect the Signature widget by following this guide: https://www.jotform.com/help/518-How-to-set-PHI-fields-on-your-forms

    After that, please test it again and let us know if the issue still persists. Thank you!