Not exporting to Excel

  • Profile Image
    NAUScreative
    Asked on September 05, 2013 at 12:13 AM

    I am experiencing problems exporting custom date data to excel via the Jotform submissions page:

    http://www.jotform.com/submissions/22570905519961.

    When I click either of the Excel icons, it appears to do something however nothing downloads.

    I have tried both Chrome and Firefox to no avail 

  • Profile Image
    EltonCris
    Answered on September 05, 2013 at 03:02 AM

    Hi,

    I downloaded your submissions thru excel report as an alternative. You can download it from here if you're still having difficulties.

    https://shots.jotform.com/elton/NAUS-Creative-brief-v1-7%20-%20(2013-09-05%2016-58-58)-1.xls

    Let us know if you still have further questions. Thanks and apologies for any inconveniences caused.

  • Profile Image
    NAUScreative
    Answered on September 06, 2013 at 12:06 AM

    Thanks for your reply. This works, however can I use a custome date range?

  • Profile Image
    EltonCris
    Answered on September 06, 2013 at 12:33 AM

    @NAUScreative 

    Great!

    It's on step 4 of this guide. How to Download Form Submissions to Excel/CSV/PDF

    If you have follow up questions, let us know. Thanks!

  • Profile Image
    NAUScreative
    Answered on September 08, 2013 at 09:30 PM

    This takes me back to my original problem - 

    'STEP 6. Then click on the Excel/CSV/PDF link.'

    This feature does does not work for me

  • Profile Image
    EltonCris
    Answered on September 08, 2013 at 11:01 PM

    When you say it wasn't working, do you mean downloaded data are not on the defined date range? You can actually do this in your excel program. Also, when I tested it here, it seems to work just fine. I am able to pull the excel submissions data.

    Did you see any errors when you downloaded your submissions to excel? Could you please try it with different browsers you may have? Please get back to us if none of these helps.

    Thanks and apologies.

  • Profile Image
    NAUScreative
    Answered on September 08, 2013 at 11:29 PM

    The data does not download.

    I click the either the Excel or CSV icon and nothing happens. A file usually downloads. I have tried multiple browsers on both PC and Mac.

    I use this feature quite regularly and it has always worked for me before.

  • Profile Image
    Welvin
    Answered on September 09, 2013 at 01:28 AM

    Hi,

    Is clearing your browsers cache don't work? Please kindly try it and let us know for the results.

    How to Clear Your Browser's Cache

    Also, try to connect via www.jotformpro.com or www.jotform.co, see if these two domains would help you download the reports.

    Thanks

  • Profile Image
    NAUScreative
    Answered on September 12, 2013 at 09:47 PM

    I have tried all of the above with no luck.

  • Profile Image
    Cesar
    Answered on September 12, 2013 at 10:14 PM

    In addition to Clearing your Browser's Cache, do also try Clearing your JotForm Cache, as shown below. Then go ahead and retry to export your submissions. Do let us know is the issue persists.

    Related Article:

    How to Clear your Form Cache