content failed to load

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    nnacanada
    Asked on September 05, 2013 at 02:41 AM

    direct links to my site from jotform appear to work fine but when I click on the links from my site I get content failed to load on both forms. The site is

    http://nnacanada.com

    the links are at the bottom of the page the contact us and join our newsletter buttons

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    ashwin_d
    Answered on September 05, 2013 at 03:57 AM

    Hello nnacanada,

    Upon checking your form, I found that you are using simple anchor <a> tag to open your form. These anchor tag uses a css class "ajax cboxElement" which gives it a LightBox effect.

    I am not sure if the external link in this class is restricted or it tries to find the link within the nnacanada.com server. I tried to change the link to simple google.com and it doesn't show up. It always shows error "This content failed to load."

    If I load a local content it does display them. I tried to display the "Contact Us" image on click of contact us link and it loads well. Please see image:

    You should use our LightBox embed script in your form and I believe it should work just fine for you. Here is a guide which should help you: https://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form

    I will be more than happy to help you if you need help in achieving this.

    Thank you!