my acct is suspended

To Whom It May Concern

Just wanted to know the reason why my acct was suspended

Thank you

Tracy Young

Hi Tracy,

Looks like your account was suspended due to form https://www.jotform.com/form/202738949973171. As you are requesting credit card related details from users in this form in simple text fields. Which is against our policies.

Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

To reactivate your account we will have to delete the offending fields from your form.

Thanks.

Can I reactivate my acct just need to create more generic forms

Hello Tracy,

Just like what my colleague said, to reactivate your account, we will have to delete the offending fields from your form. If you are okay with this, then we can reactivate your account again.

Looking forward to your response.

Hi Tracy,

The offending fields have been deleted from your form. You should be able to access your account now as it has been reactivated.

Thanks.