my acct is suspended

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    TRACY VIRGINIA YOUNG 
    Asked on October 20, 2020 at 08:03 PM

    To Whom It May Concern

    Just wanted to know the reason why my acct was suspended


    Thank you

    Tracy Young



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    Vick_W
    Answered on October 21, 2020 at 02:23 AM

    Hi Tracy,

    Looks like your account was suspended due to form https://www.jotform.com/form/202738949973171. As you are requesting credit card related details from users in this form in simple text fields. Which is against our policies.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    To reactivate your account we will have to delete the offending fields from your form.

    Thanks.

  • Profile Image
    TRACY VIRGINIA YOUNG 
    Answered on October 21, 2020 at 11:35 AM

    Can I reactivate my acct just need to create more generic forms

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    Cecile_A
    Answered on October 21, 2020 at 04:20 PM

    Hello Tracy,

    Just like what my colleague said, to reactivate your account, we will have to delete the offending fields from your form. If you are okay with this, then we can reactivate your account again.

    Looking forward to your response.

  • Profile Image
    TRACY VIRGINIA YOUNG 
    Answered on October 22, 2020 at 12:28 AM
    Yes just delete them TY
    ...
  • Profile Image
    Vick_W
    Answered on October 22, 2020 at 01:37 AM

    Hi Tracy,

    The offending fields have been deleted from your form. You should be able to access your account now as it has been reactivated.

    Thanks.