Credit card info

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    Asked on October 21, 2020 at 12:24 AM

    None of the credit card forms work.
    Whats missing?

    Once client completes it, it doesn’t submit or return back to my emails.


  • Profile Image
    Answered on October 21, 2020 at 06:15 AM

    Hi there,

    Please specify the form you are referring to? Are you unable to receive payments? Please ask your question in detail so we can provide assistance accordingly.


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    Answered on October 21, 2020 at 06:45 AM

    The form URL you specified doesn't have any payment integration active in your account. It seems you are requesting credit card related details from users in this form in simple text fields. Which is against our policies.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    Please remove the offending fields from your form otherwise your account can get suspended.

    Let us know if you have any questions or concerns