- ClaytonCosmeticDentalAsked on September 05, 2013 at 10:16 AM
I have added multiple notification emails just to be sure, but the forms on our account ClaytonCosmeticDental are not being delivered! I have added my own email address to the form's notifications but still nothing. I have tested the email address with normal email and it works...any ideas why NONE of the forms are firing?
- JotForm Supportashwin_dAnswered on September 05, 2013 at 11:36 AM
Email address email@example.com, firstname.lastname@example.org are in our bounce list for following reason:
email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'Domain name claytondentalcentre.co.uk do=
es not resolve or mail not\nconfigured'
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'This domain has had e-mail disabled.'
I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and verify if this email service is enabled in your hosting server. Have you recently changed your hosting provider or was your domain expired recently.
Hopefully now your problem is resolved.