How to change email recipient according to selected field?

  • Profile Image
    marketing_EM
    Asked on October 21, 2020 at 01:49 AM

    How can I send the same form submission to different email addresses depending on the conditional logic?

    EG if one check box is selected, it sends to email A and if the alternative is selected then it is sent instead to email B?

    Thank you

  • Profile Image
    kemal
    Answered on October 21, 2020 at 02:32 AM

    Hi,
    You can change email recipient according to the selected field in the conditional logic "Change Email Recipient". Please follow these steps.

    1. Click "Settings" in the form builder screen.
    2. Click "Condition" in the left sidebar.
    3. Click "Change E-mail Recipient" button as seen the picture below.


    1603261622_5f8fd4b6bc45f_Ekran Resmi 202

    Then Select the condition. If you want to send an email to support@example.com when the selected department is support, you can set as seen in the picture below.

    1603261768_5f8fd548bca77_Ekran Resmi 202

    Also, there is a guide on how to change email recipients. https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email?

    Let us know if you need further assistance.