Getting multiple invoice attachement

  • YuRick
    Asked on October 21, 2020 at 1:50 AM

    Hi, I've only got 1 invoice template made and for some reason, it kept sending 2 invoices with the e-mail each with a different look. I've also made sure that I have only assign to a single pdf template in the e-mail->advance settings. Can you pls check? Thank you


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    Page URL: https://form.jotform.com/202938278887475?passedPackage=Custom%20Clothier%20Silver%20Package
  • dilan
    Replied on October 21, 2020 at 6:14 AM

    Hello YuRick,

    Thank you for reaching us.

    Please go to Settings > Emails > Notification > Advanced > PDF Attachment. Here you may see how many attachments you have.

    1603275179 5f9009ab09298 2 Screenshot 10

    If you need further assistance, please let us know.

  • YuRick
    Replied on October 21, 2020 at 6:30 AM

    Hi,

    I've made sure the right invoice template is selected for both Notification and AutoResponder and ran another end-to-end test. It seems to be working now. Thank you so much