What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are you having problems with your system???

    Asked by ICFforms on September 05, 2013 at 10:59 AM

    When I try to edit a record I get a blank screen and it never comes up.  I tried this on several applicants.  I tried logging out and back in and it is still happening.  Please let me know as soon as possible.

    Thank you.

    logging
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    JotForm Support

    Answered by KadeJM on September 05, 2013 at 12:19 PM

    Hello, Did you mean that you are trying to " Edit " a submission ie - record? Or?

    If so, I checked on this but I was able to see and edit your form. I didn't make any changes to it though. I was only checking to see what would happen. If this is the case then you may want to try clearing your form cache followed by also clearing your browser cache to refresh it all and see if this helps to correct the problem. 

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    Answered by ICFforms on September 05, 2013 at 12:51 PM

    Yes, we were trying to edit a submission - change their approval status.  It's working now.  Thanks.