My account has been suspended?

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    Rivas 
    Asked on October 21, 2020 at 04:32 AM
  • Profile Image
    roneet
    Answered on October 21, 2020 at 08:41 AM

    Your account is suspended because the forms were found on your account and flagged as copyright logo scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2646133 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thanks.

  • Profile Image
    Rivas 
    Answered on October 21, 2020 at 09:15 AM

    Hi,

    Could I not remove the logo for now? as well as change the email adress back to my personal mail?

  • Profile Image
    roneet
    Answered on October 21, 2020 at 10:28 AM

    We have removed the logo from all the forms and activated your account.

    Please update your account with your business email and also provide us proofs if you want to use the logo.

    Thanks/