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yekini.rivetAsked on October 21, 2020 at 7:09 AM
Hi,
A team member is having trouble accessing/logging into Jotform.
He is based in Nigeria.
It didn't let him sync the forms, so I told him to log out now he cant log back in.
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Cecile JotForm SupportReplied on October 21, 2020 at 10:38 AM
Hello,
I apologize for the inconvenience caused by this issue. You can suggest to your team member to use a VPN when accessing forms. Can you please share your team member's IP address as well so that we can check? Forward this link to him/her to check IP https://www.whatismyip.com/?
Looking forward to your response.