Can't access jotform in Nigeria

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    yekini.rivet
    Asked on October 21, 2020 at 07:09 AM

    Hi,

    A team member is having trouble accessing/logging into Jotform.

    He is based in Nigeria.

    It didn't let him sync the forms, so I told him to log out now he cant log back in.

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    Cecile_A
    Answered on October 21, 2020 at 10:38 AM

    Hello,

    I apologize for the inconvenience caused by this issue. You can suggest to your team member to use a VPN when accessing forms. Can you please share your team member's IP address as well so that we can check? Forward this link to him/her to check IP https://www.whatismyip.com/?

    Looking forward to your response.