Does Jotform have a Data center and Tech support located in Australia?

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    Nataliia Boyd 
    Asked on October 21, 2020 at 08:39 AM

    Hi team, 

    for the company compliance matter I would like to ask if Jotform has a Data center and Tech support located in Australia. Thanks in advance.servlet.ImageServer?oid=00D30000001HuKJ&


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    Gustavo_H
    Answered on October 21, 2020 at 11:18 AM

    Hi, @Nataliia. How are you?


    JotForm servers are co-located in a cloud based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (US). AWS data centers are located both in Germany, Frankfurt (EU) and US, Virginia (US).

    You can read more about it here 👉 https://www.jotform.com/security/

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    If you want to know also about our privacy policies, you can check it out here 👉https://www.jotform.com/privacy/


    If you need anything else we are here to help you.


    Have a great day 😀✨

  • Profile Image
    Nataliia Boyd 
    Answered on October 21, 2020 at 11:28 PM
    Thanks for being responsive.
    Is any Tech support located in Australia? Or are they only in the US and
    Europe?
    Thanks in advance
    ...
  • Profile Image
    Vick_W
    Answered on October 22, 2020 at 04:44 AM

    Hi Nataliia,

    We do not have tech support available in Australia yet. You can find security-related details on the link below.

    https://www.jotform.com/security/

    If you have any specific questions regarding security, data privacy, or HIPAA compliance then you can let us know and we will be glad to provide assistance.

    Thanks.

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    Kiran
    Answered on October 29, 2020 at 11:03 AM

    @Nataliia

    Please note that Australia can be chosen to store your data with our Enterprise plans. You may check our Enterprise web page for more information and contact our Enterprise Sales team if you have any questions.

    https://www.jotform.com/enterprise/

    Also, our support team is present in various locations of the world and most of the team members work remotely to provide round the clock support. If you choose Enterprise, we have a dedicated support team for Enterprise customers as well for priority support.

    Hope this information helps!