Help with the New Patient Face sheet

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    Asked on October 21, 2020 at 08:49 AM


    Need help with the New Patient Face Sheet Form

    There is another problem with the New Patient face sheet form, Patients are trying to submit the form but it stating there is an error, I have tried doing it myself but it wouldn't allow me, all information was entered correct I can not find the problem on my side I need help fixing this form ASAP. Please help

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    Answered on October 21, 2020 at 11:54 AM

    Hello @JMWL,

    Our apologies for the inconvenience that you have experienced.

    I went ahead and took a look at your form New Patient Facesheet and based on my testing it seems that the form is working correctly. I went ahead and filled out all of the required fields and the un-required ones as well and I was able to submit the form without any issues. Here is a screen recording for reference.


    As you can see the form is working fine on my end. Can you kindly test this again and let us know if the issue persists?

    Also, kindly let us know if the form is embedded on a website? If it is, please share the URL of the webpage where the form is embedded so we can test it further.