Log out / log in Forms Disappear

I had an employee have trouble this morning, so I asked her to log out and log back in, and when she did that all her forms were gone. I've had this problem with others as well. Why does this happen? I then have to reassign the form, or send a reminder email.

Hi, thank you for contacting JotForm support.

Could you please tell us more details about your concern so we can assist you properly?

Could you please tell us the form in question?

Is the form assigned to your employee? If so, what error did she get while filling out the form?

We look forward to your response. Thank you.

This form is assigned to the employee, its the Time Sheet, and all her forms disappeared when she logged out and back in. It just says No new forms.

I have another request in as this is happening to another employee as well.

Both users still, "you have no forms"

tammy@ghcapartments.com

jpk1844@aol.com

Neither user "have no forms"

Hi, thank you for getting back to us.

I have checked both the users' account and I there are forms assigned to them. Please note that the user needs to navigate to the assigned form menu in order to access the assigned forms.

They can also navigate to the assigned form menu in the mobile app as well.

I hope this will help. Let us know if you have further questions.

This has been resolved. Thank you