Log out / log in Forms Disappear

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    mmalone14845
    Asked on October 21, 2020 at 08:49 AM

    I had an employee have trouble this morning, so I asked her to log out and log back in, and when she did that all her forms were gone. I've had this problem with others as well. Why does this happen? I then have to reassign the form, or send a reminder email.

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    Jovanne_A
    Answered on October 21, 2020 at 11:29 AM

    Hi, thank you for contacting JotForm support.

    Could you please tell us more details about your concern so we can assist you properly?

    Could you please tell us the form in question?

    Is the form assigned to your employee? If so, what error did she get while filling out the form?

    We look forward to your response. Thank you.

  • Profile Image
    mmalone14845
    Answered on October 21, 2020 at 11:32 AM

    This form is assigned to the employee, its the Time Sheet, and all her forms disappeared when she logged out and back in. It just says No new forms.


    I have another request in as this is happening to another employee as well.

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    mmalone14845
    Answered on October 21, 2020 at 01:39 PM

    Both users still, "you have no forms"


    tammy@ghcapartments.com

    jpk1844@aol.com


    Neither user "have no forms"

  • Profile Image
    Jovanne_A
    Answered on October 21, 2020 at 05:47 PM

    Hi, thank you for getting back to us.

    I have checked both the users' account and I there are forms assigned to them. Please note that the user needs to navigate to the assigned form menu in order to access the assigned forms.

    1603316763_5f90ac1b2a0b1_5a.png


    They can also navigate to the assigned form menu in the mobile app as well.

    1603316824_5f90ac581c5df_5b.png


    I hope this will help. Let us know if you have further questions.

  • Profile Image
    mmalone14845
    Answered on October 22, 2020 at 11:01 AM

    This has been resolved. Thank you