Form will submit when online

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    mmalone14845
    Asked on October 21, 2020 at 08:51 AM

    This employee tried to submit her time sheet, and when she did, it gave us it will submit when online, she was on our wifi?? Please explain this error. See screenshot

    Screenshot
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    VincentJay
    Answered on October 21, 2020 at 11:30 AM

    Hi,

    Please check your JotForm app and make sure that it is not offline. You can check this page for more information: https://www.jotform.com/help/589-how-can-i-use-jotform-mobile-forms-without-internet-access

    Also, are you referring to this form? https://www.jotform.com/201384253333145

    Let us know if you have any questions. Thank you!

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    mmalone14845
    Answered on October 21, 2020 at 11:38 AM

    No I was referring to our time sheet. And can I make it so employees can't do forms offline so this doesnt happen?


    https://form.jotform.com/202866446208156

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    VincentJay
    Answered on October 21, 2020 at 01:59 PM

    Thank you for sharing the form.

    Is it okay if we submit a test submission and see if we can replicate the issue? You can still get the submission if you're connected to the internet and sync the form.

    Please check part #7 of this guide (https://www.jotform.com/help/589-how-can-i-use-jotform-mobile-forms-without-internet-access?) on how to sync the submission.

    To disable the offline mode, please open your JotForm app and click the Gear icon (Settings). After that, select the Offline Forms > Disable the offline mode to the form you want by unchecking the box.

    If you want a screenshot or screencast guide on how to do it, please let us know. Thank you!

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    mmalone14845
    Answered on October 21, 2020 at 02:28 PM
    Yes, ok to send a test.
    ...
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    VincentJay
    Answered on October 21, 2020 at 04:01 PM

    Hello,

    I submitted a test submission and I was not able to replicate the issue. Here's a screencast of my submission:

    1603310195_5f9092732bc80_nuhyu.gif

    Unfortunately, I think it is only happening on your JotForm app. Please try to disable the offline mode and follow the guide I provided in my last reply. Thank you!