Login: when I try to login it says having trouble with the back end

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    drsferrisvicki
    Asked on October 21, 2020 at 09:40 AM

    MORNING

    When i try to login it says having trouble with the back end? On my computer downstairs i can login? HELP

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    Niko_N
    Answered on October 21, 2020 at 12:54 PM

    Hi,

    I've checked your account, and it's active, so you should be able to log in without any issues. Could you please kindly clear your browser cache and try to log in again?

    If the issue persists, please take a screenshot of the error message screen and post it here by following this guide below:

    How to Post Screenshots to Our Support Forum

    I've flushed login attempts from our end.

    Thank you!

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    drsferrisvicki
    Answered on October 22, 2020 at 09:04 AM



    Temporarily Back-end Unavailable

    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.

    THIS IS MY ERROR MESSAGE

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    BDAVID
    Answered on October 22, 2020 at 12:27 PM

    Could you please try clearing your browser's cache? Let us know if that helps.

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    drsferrisvicki
    Answered on October 22, 2020 at 01:28 PM
    What is my browser cache?
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    BDAVID
    Answered on October 22, 2020 at 02:40 PM

    Good day, you can clear the cache as shown on this example: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser