Email verification code issues

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    nickgillis
    Asked on October 21, 2020 at 11:11 AM

    I'm getting complaints from people trying to use one of my sign up forms. that the email verification code is coming back as incorrect when they put it in the field. I have multiple complaints from prospects. There is a chance that multiple people are trying to sign up at the same time or similar but other than that I have no way of providing you with a screen shot. https://form.jotform.com/202733961241148

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    Niko_N
    Answered on October 21, 2020 at 03:29 PM

    Hi,

    As I understand, you are referring to the E-mail Validator widget on your form. I've checked and tested the form, however, was not able to replicate the issue:

    I used my email for verification:

    1603308331_5f908b2b1d6c6_

    This was the verification code received:

    1603308369_5f908b517bc47_

    I copied and used that code, and it was verified successfully:

    1603308418_5f908b822ac89_

    Please note that verification code is a bit long and if it won't be completely copied or some trailing/leading spaces would be included as well, verification will be unsuccessful.

    Please check and let us know if you have further questions.

    Thank you!

  • Profile Image
    nickgillis
    Answered on October 21, 2020 at 04:12 PM

    I'm not able to replicate it either. But I had one try 3 or 4 times and it finally worked. Thank you for checking.