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FourteenthTransCoAsked on October 21, 2020 at 11:11 AM
I received a downgrade notice due to possible expiration date on my credit card. How can I access it or get it corrected and reinstate my original level.
Regards
R. Frank
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enterprisesupportteamReplied on October 21, 2020 at 4:00 PM
After checking your account I found that you have been downgraded due to a failed attempt to charge the card on file.
To resolve this issue, you can go to your Billing/Upgrade page , click the "Change Credit Card" button to update the CC details, and then re-subscribe to your previous plan.
Related User Guide - How-to-change-billing-credit-card