How can I access my credit card info

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    Asked on October 21, 2020 at 11:11 AM

    I received a downgrade notice due to possible expiration date on my credit card. How can I access it or get it corrected and reinstate my original level.


    R. Frank

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    Answered on October 21, 2020 at 04:00 PM

    After checking your account I found that you have been downgraded due to a failed attempt to charge the card on file.

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    To resolve this issue, you can go to your Billing/Upgrade page , click the "Change Credit Card" button to update the CC details, and then re-subscribe to your previous plan.

    Related User Guide - How-to-change-billing-credit-card