My account was suspended

  • Profile Image
    Chad Young 
    Asked on October 21, 2020 at 11:44 AM

    My account was suspended. Im wondering why and what I can do to get it activate again. User Id chad5906

  • Profile Image
    BDAVID
    Answered on October 21, 2020 at 04:26 PM

    Good day, your account "chad5906" was suspended due to violation of our terms: https://www.jotform.com/terms/

    "Phishing. You agree that JotForm Inc. may terminate your JotForm Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Your forms are asking for credit card information:

    1603311904_5f90992074272_creditcard.png

    We will need to delete the credit card fields first in order to reactivate the account. Please confirm if you agree.