What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble Syncing Form Entries with Zoho

    Asked by walkingtreetravel on September 05, 2013 at 01:32 PM

    Hi, I am having trouble syncing my jotform with my zoho CRM account.  It has been working for me for the past few days, but for some reason, i cannot get them to sync. I have tried integrating zoho with jotform, and all the fields match up correctly, so I do not know what else to do. 

    Page URL:
    http://www.jotform.com//?formID=21911266208954

    zoho syncing JotForm crm
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    JotForm Support

    Answered by Welvin on September 05, 2013 at 02:58 PM

    Hi,

    I've check your Zoho Integration, and there you had one field unmapped to Zoho. See screenshot:

    Please take note that this will create an issue such as the problem with syncing. Please kindly recheck and make sure to map every fields selected. Otherwise, I would suggest deleting that one from the list.

    I also recommend redoing the integration. I know you had a few form fields but doing this would also help you resolved the issue.

    Thanks

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    Answered by walkingtreetravel on September 05, 2013 at 03:19 PM

    I just deleted the field that was not synced.  The problem now is that after I fill out the form, I am not redirected to the thank you page URL.  I have set up the thank you page URL, but I do not get redirected there. 

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    JotForm Support

    Answered by guilledutra on September 05, 2013 at 03:50 PM

    Hi,

    could you open a new thread about this issue with your "Thank you page url redirect", in order to help you.

    Thanks