account suspended

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    Robert A Frarey 
    Asked on October 21, 2020 at 01:10 PM

    What do I need to do to get the account reactivated?

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    JohnRex
    Answered on October 21, 2020 at 06:22 PM

    Hello Robert - As checked, your account has been suspended as some of your forms contain a Copyrighted Logo. It is considered as a scam and violates our Terms of Use.

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    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Ticket #2647146 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.