account suspended

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    Robert A Frarey 
    Asked on October 21, 2020 at 01:10 PM

    What do I need to do to get the account reactivated?

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    Answered on October 21, 2020 at 06:22 PM

    Hello Robert - As checked, your account has been suspended as some of your forms contain a Copyrighted Logo. It is considered as a scam and violates our Terms of Use.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Ticket #2647146 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.