Square Payment Processing not working

I have a client transaction that went through yesterday, but despite putting his credit card informaiton in - no charge came through - and the form allowed him to complete his transaction as if it did. The Square link has 'broken' a couple of times now - and I need to be sure this is set up and stable so I can collect all my sales. Help!

Could you please provide us with the name or URL of the form with which you're experiencing this issue, so that we can better assist you?

Also, can you please set the Square integration to Test Mode so we can test it?

We're patiently waiting for your response.

I have placed it in test mode – and here is the URL: https://www.jotform.com/build/202523251606041

James L (Jay) Beattey
Chief Executive Officer

12175 Visionary Way, Suite 620
Fishers, IN 46038
317-513-5785
www.velomon.com
Accelerating the Velocity of Money
https://velomonjay.youcanbook.me/

...

Checking the form in question, I've found the integration is still in Live Mode.

Please change it to Test Mode so we can make a test submission.

We're patiently waiting for your response.