Payment not working on order form

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    imdctori
    Asked on October 21, 2020 at 02:14 PM

    Why would people be being denied and getting an error message when trying to place orders?

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    VincentJay
    Answered on October 21, 2020 at 07:23 PM

    Hi,

    May we know what error message are they getting so we can investigate it further?

    You can post a screenshot here on the Support page by following this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We'll wait for your reply. Thank you!

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    imdctori
    Answered on October 21, 2020 at 08:28 PM
    [image: image.png]
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    jherwin
    Answered on October 22, 2020 at 02:00 AM

    If you have included screenshot images in your latest response, it was not uploaded properly so we were not able to see them. You can upload them again on your next response.

    Please open this support ticket in your laptop/desktop browser and follow the guide below.

    Also, are you facing this issue on the standalone form or on the webpage where you have embedded your form?

    Could you please provide the webpage URL where you have embedded the form if this issue encounters on your webpage?