I never created an account with JotForm: how did you get my information?

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    russb4re
    Asked on October 21, 2020 at 02:44 PM

    I need help with customer service I think I figured out something on how I've been hacked you guys are sending me emails and your app was downloaded on my phone you guys having account name for me and I never heard of you and I never contacted you so I need customer service to get in touch with me however you guys get in touch with somebody and figure out where this is coming from


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    Katherine_W
    Answered on October 21, 2020 at 08:21 PM

    Hi there,

    Happy to help! Currently, we offer customer support via this forum and we do also offer email support via support@jotform.com.

    I see that the account was created on October 16th and the email was verified, but I am further investigating with our team in regards to this question, and will update you here as soon as possible.

    Thank you in advance for your patience!


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    Katherine_W
    Answered on October 22, 2020 at 02:46 PM

    Hi there,

    Thank you for your patience. I have escalated this ticket for you to our Level 2 team.

    Once they have an update for you, they will communicate it on this ticket.

    Thank you!