Can I delete my card info part of my form to comply

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    Asked on October 21, 2020 at 03:01 PM

    Did not know I couldn't collect card info for billing reservations. I can delete the card info collecting part of the form. Is there a secure way to get card info using your forms?

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    Answered on October 21, 2020 at 08:13 PM

    We would like to apologize for any inconvenience. I didn't find any JotForm account associated with the email address you are contacting us from. I'm afraid that collecting credit card information using our forms is not possible since it will be against our terms. Also, due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    Feel free to let us know if you need any further assistance.