why when i send people a link to my form. i then get an email back and i have to grant them access

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    Sajko
    Asked on October 21, 2020 at 03:19 PM

    how do i turn this ridiculous (at least by default) option off. Thanks.

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    Katherine_W
    Answered on October 21, 2020 at 08:28 PM

    Hi there,

    Happy to help!

    Could you please send us the Form URL of the form in question so that we may investigate fully?

    Also, is the form embedded on an external webpage or are you sending your users a direct link to the form? If so, could you please provide the link that you are sending your users so we can check as well?

    We eagerly await your response. Thank you!

  • Profile Image
    Sajko
    Answered on October 21, 2020 at 09:28 PM
    All my forms do it. Here is an example…
    https://www.jotform.com/build/202914059022245
    the link i send to them via email: https://form.jotform.com/202914059022245
    see attached for what I get after they click on the ink…
    THANK YOU
    ...
  • Profile Image
    gerardw
    Answered on October 22, 2020 at 02:11 AM

    Thanks for providing us the form URL.

    You have set up this form with Private access. Hence it is requiring you to grant access to view the form.

    1603347008_5f9122406a9f2_2210_4.png

    You can change it to "Public form" from the Settings button as shown above.

    This will not show the "Grant access" page when users try to access your form.

    Do try and let us know the update.