My form fronze and now it will not revert back to how it was before

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    Asked on October 21, 2020 at 04:33 PM


    I added in a payment method and when I went to go try it out Jotform froze and I started to click on things and now it will not revert back to how it was before. All of my items were in 3 columns and now they are just listed down. Is there any way someone can help me fix this?

    This is what it currently looks like

    1603312357_5f909ae56cc9d_Jotfrom now.PNG

    This is what it looked like before:

    1603312407_5f909b17f302f_jotfrom previou

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    Answered on October 21, 2020 at 09:42 PM

    The product column feature is only available in our new Default Theme. You've switched the theme, that's the reason why it is back to being a list.


    You have to switch it back to the new default theme to have the columns. Unfortunately, the column is not yet available on other themes.

    Once it is switched, click the Product field, Click the Settings:


    Choose your Product List Layout.



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    Answered on October 22, 2020 at 09:03 AM

    Thank you! I was able to get the form back to the default view. At the top before I messed things up I had "instructions" letting our customers know that they need to click the box in the left corner. Is there a way that I can add that back in? Above there is an image from my first post showing it under our header and this is what it looks like now1603371788_5f91830c7ef9f_jotform 10.22.P

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    Answered on October 22, 2020 at 12:34 PM

    Yes it is possible to add the text by adding "Paragraph" field in form. I have gone ahead and added the paragraph field in your form and also added the text content as well. Please check the screenshot below:


    Please check your form and see if the field and text content is being displayed correctly.

    Do get back to us if you need any other changes.