Auto send a PDF file attachment in email notifications

  • EVONARecruitment
    Asked on October 21, 2020 at 4:50 PM

    Hi I'm trying to attach a PDF file to the email response after form submission but the PDF isn't coming through as an attachment.

    I've followed advice and I can't see what I'm doing wrong - can you help?

    Jotform Thread 2647618 Screenshot
  • Carlos_C
    Replied on October 21, 2020 at 10:13 PM

    Hello,

    After checking your form I can confirm that the settings are correct.

    Could you please allow us to make a test submission so we can check the error?

    Looking forward to your response.

  • EVONARecruitment
    Replied on October 22, 2020 at 3:28 AM
    Hi, yea sure. I actually need to get this up and running fairly urgently so any help is appreciated.
    Adele Fox
    Head of Marketing
    EVONA Space Sector Recruitment.
    07989 691 486
    Sent on the move, expect typos and autocorrect fails.
    ________________________________
    ...
  • Sam_G
    Replied on October 22, 2020 at 8:06 AM

    Hi Adele,

    I tested and submitted your form and I wasn't able to receive the PDF attachment.

    1603368246 5f9175360ac9d 10 Screenshot 10

    I then cloned your form, removed, and readd the attachment file and that works.

    1603368330 5f91758af289a 10 Screenshot 21

    Kindly please remove your file and re-add it again.

    Let us know if the issue persists.

    Thank you.

  • EVONARecruitment
    Replied on October 22, 2020 at 8:28 AM
    I’m still having the same issue.
    I’ve tried cloning the form and reattaching and I still cannot make it work – the cloned form still does not deliver the PDF
    I’ve also tried uploading a different file completely – same issue.
    Adele Fox | Head of Marketing
    M: +44 (0) 7989 691 486
    UK: +44 (0) 117 203 4444
    US: +1 202 381 9944
    ...
  • Sam_G
    Replied on October 22, 2020 at 10:06 AM

    Hi Adele,

    I did a test on your form again and this time I did receive the PDF attachment.

    1603375504 5f919190e7460 10 Screenshot 10

    Please note that you will need to perform an actual form submission to receive the PDF in the email.

    Kindly check and let us know if the issue persists.


  • EVONARecruitment
    Replied on October 22, 2020 at 10:28 AM
    I’ve managed to fix it – I think it just didn’t like the file name
    Thanks,
    Adele
    Adele Fox | Head of Marketing
    M: +44 (0) 7989 691 486
    UK: +44 (0) 117 203 4444
    US: +1 202 381 9944
    ...