Auto send a PDF file attachment in email notifications

  • Profile Image
    EVONARecruitment
    Asked on October 21, 2020 at 04:50 PM

    Hi I'm trying to attach a PDF file to the email response after form submission but the PDF isn't coming through as an attachment.

    I've followed advice and I can't see what I'm doing wrong - can you help?

  • Profile Image
    Carlos_C
    Answered on October 21, 2020 at 10:13 PM

    Hello,

    After checking your form I can confirm that the settings are correct.

    Could you please allow us to make a test submission so we can check the error?

    Looking forward to your response.

  • Profile Image
    EVONARecruitment
    Answered on October 22, 2020 at 03:28 AM
    Hi, yea sure. I actually need to get this up and running fairly urgently so any help is appreciated.
    Adele Fox
    Head of Marketing
    EVONA Space Sector Recruitment.
    07989 691 486
    Sent on the move, expect typos and autocorrect fails.
    ________________________________
    ...
  • Profile Image
    Sam_G
    Answered on October 22, 2020 at 08:06 AM

    Hi Adele,

    I tested and submitted your form and I wasn't able to receive the PDF attachment.

    1603368246_5f9175360ac9d_10.22 pdf.png

    I then cloned your form, removed, and readd the attachment file and that works.

    1603368330_5f91758af289a_10.22 pdf2.png

    Kindly please remove your file and re-add it again.

    Let us know if the issue persists.

    Thank you.

  • Profile Image
    EVONARecruitment
    Answered on October 22, 2020 at 08:28 AM
    I’m still having the same issue.
    I’ve tried cloning the form and reattaching and I still cannot make it work – the cloned form still does not deliver the PDF
    I’ve also tried uploading a different file completely – same issue.
    Adele Fox | Head of Marketing
    M: +44 (0) 7989 691 486
    UK: +44 (0) 117 203 4444
    US: +1 202 381 9944
    ...
  • Profile Image
    Sam_G
    Answered on October 22, 2020 at 10:06 AM

    Hi Adele,

    I did a test on your form again and this time I did receive the PDF attachment.

    1603375504_5f919190e7460_10.22 pdf attac

    Please note that you will need to perform an actual form submission to receive the PDF in the email.

    Kindly check and let us know if the issue persists.


  • Profile Image
    EVONARecruitment
    Answered on October 22, 2020 at 10:28 AM
    I’ve managed to fix it – I think it just didn’t like the file name
    Thanks,
    Adele
    Adele Fox | Head of Marketing
    M: +44 (0) 7989 691 486
    UK: +44 (0) 117 203 4444
    US: +1 202 381 9944
    ...