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cahillinspectionAsked on October 21, 2020 at 5:19 PM
I want to pre-populate a form and send it to the client so they can finish it and send it back. I am looking at https://prepopulate.jotform.io/
I do not see the "continue" option when I select my form checkbox on Windows or my Jotform iPhone app.
Suggestions? Thank you.
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Welvin Support Team LeadReplied on October 21, 2020 at 9:50 PM
Have you already tried your other browsers? Kindly check.
I tried configuring a form in the app, and the Continue button was there.
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cahillinspectionReplied on October 22, 2020 at 2:28 PM
Chrome with extensions. A small "working" notice pops up on the lower right screen. It's very fast. I captured it by recording the screen. I do not get the "continue" button.
Chrome with extensions disabled is the same.
I still need to test Brave, Firefox, and Edge.
This is on a W7 machine with Norton 360. I also have a W10 machine I can test.
I-phone Jot app version 1.13.24 does not have a checkbox I can select to cause prefill to activate.
I will send more in a day or so. I need to update my password so I can log in to all the various browsers I have. I will also turn off pop-up blockers and see what happens.
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Welvin Support Team LeadReplied on October 22, 2020 at 5:37 PM
If it still doesn't work, please check your browser console for related errors.
https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
I believe your security could also be the reason. You can see that in the console logs. Please take a screenshot, and send it here as well.
Thanks
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cahillinspectionReplied on October 22, 2020 at 11:04 PM
Below is screen shot with Norton 360 running and Chrome and my W7 machine
Below is screen shot with Norton 360 turned off and Chrome in my W7 machine
I also tried Chrome in my W10 machine and it did not work. I did not screen capture the W10 report.
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cahillinspectionReplied on October 22, 2020 at 11:05 PM
I also turned Chrome off and back on after turning off Norton 360.
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cahillinspectionReplied on October 22, 2020 at 11:09 PM
I also turned off the automatic Chrome cleanup exe.
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Vanessa_TReplied on October 23, 2020 at 5:16 AM
Kindly disable your antivirus and browser extensions, then share a screencast/video when using the Prepopulate App.
You can also try using a rarely used browser which most likely hasn't been much customized so that we can isolate the issue.