What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MY FORM WONT SUBMIT ONCE FILLED OUT

    Asked by safemefamily on September 05, 2013 at 05:39 PM

    I CREATED A FORM AND TRIED TO TEST IT OUT BUT EVERYTIME I PULL IT UP AND FILL IT OUT AND PRESS SUBMIT IT JUST SAYS SENDING BUT NEVER SENDS INFO TO MY ACCOUNT OR EVEN SUBMITS THE FORM.

    Page URL:
    http://www.safemefamily.com/#!customer-log-in/c1czg

    fill my account
  • Profile Image

    Answered by khrisell on September 05, 2013 at 09:01 PM

    Hello,

    I have checked your account. And I can see that you have several forms. All of them doesn't have any submissions data.

    Can you provide us the title of the form you are pertaining to so that we could clone it and run some tests to replicate the issue?

    Thank you and I will wait for your response to further assist you.

  • Profile Image

    Answered by safemefamily on September 05, 2013 at 11:14 PM
    The Form is : SAFE ME Family E-ID Form
  • Profile Image

    Answered by khrisell on September 06, 2013 at 12:00 AM

    Hello,

    I have tested an actual submission of your form as you can see on your account and was able to see the notification that there is a 1 Submission.

    And when I access the Submissions.

    I can see the submission data.

     

    May I know where are you accessing your form? Is it in your website or in your JotForm editor?

    Because I can see no error when submitting an actual submission on your JotForm Editor.

    Kindly let us know if you have further clarifications.

    Thank you