Unable to download the uploaded files.

Hi,

We just realised that we cannot retrieve files being uploaded through the upload module. It used to work but we are now being redirected towards a 404 page when trying to retrieve the files.

Thank you for your assistance.

The 404 error may be due to a privacy restriction. Kindly disable the privacy options in your account settings then try downloading the file again https://www.jotform.com/myaccount/settings.

Let us know if you need further help.