I'm receiving ORDER ID is missing after submit.

  • Profile Image
    cpmediahk
    Asked on October 22, 2020 at 02:02 AM

    Dear Sir

    I am testing the "order flow" of JotForm, after I create the form and testing the flow.

    It show that " ORDER ID is missing from the form submission." Order ID is missing.

    Please advise how can I set up for collecting the customers place order?

    It should be should the "order successful " page and send a auto email to this customer? right.


    Many Thanks!

    Nicole

  • Profile Image
    jherwin
    Answered on October 22, 2020 at 06:42 AM

    Hello Nicole - Is this the form you're working on?

    https://form.jotform.com/202943887444466

    If so, I checked that form and you have no payment integration for your product field. If you do not want to process payments, you can use the purchase order integration

    Here's how:1603363336_5f91620831ae9_NA0jw3tWXd.gif Please give it a try and let us know how it goes.