Save Forms: Field required error not properly hiding when form is saved

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    hflsd
    Asked on October 22, 2020 at 02:08 AM

    Hi Jot team

    I have a pet lover theme in that the required error is showing in the save and pop of feature.How can i fix it?


    Screenshot
  • Profile Image
    jherwin
    Answered on October 22, 2020 at 06:17 AM

    Thank you for contacting us!

    Is the issue related to this form (202951970257460)?

    I cloned that form, but I was not able to replicate the issue. Please test this demo form: https://form.jotform.com/202952824583966

    Please try with another browser as well. That may work. Or, try clearing your browser cache and cookies for Jotform first before you test the form.

    Please give it a try and let us know how it goes.

  • Profile Image
    hflsd
    Answered on October 23, 2020 at 01:07 AM

    Thanks jherwin

    But i think you have not understood my issue,because if you understood that you will be easily able replicate that. I had found it almost all the forms

    https://jotform.com/202853852575059

    You can see this i am working on the incognito mode


    1603429588_5f9264d4a50ff_

  • Profile Image
    hflsd
    Answered on October 23, 2020 at 01:09 AM

    Look that the same error in mozilla to

    1603429734_5f92656678c41_

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    Sonnyfer
    Answered on October 23, 2020 at 02:30 AM

    Thanks for clarifying. Looks like the error message (This field is required) is not properly hiding when the Save dialogue box appears. I was able to replicate the issue on a cloned form using any browser.

    1603434551_5f9278375099a_save.gifLet me escalate this to our developers for fixing. Once we have updates to share, we'll inform you here.

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    hflsd
    Answered on October 23, 2020 at 03:14 AM

    Thanks Sonnyfer

    I appreciated you for finding this issue by repicating the form. One of your team member was unable to find the same.I have one more issued opened can you please solve that one also?

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    jherwin
    Answered on October 23, 2020 at 04:20 AM

    I answered the support ticket you're referring to here(2641887). Please refer to that support ticket for any related questions and/or follow-ups.

    Thank you!