Headings in wrong place and more issues

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    Asked on October 22, 2020 at 08:17 AM


    I have created a rather large form which displays perfectly to the applicant.

    The issue is that when I view the submission it is a total mess. Headings are in the wrong place, some short text boxes are missing, some multiple choice questions are missing and some signatures are missing.

    There seems to be multiple ways of viewing the submission as a PDF, each with its own set of problems. Please can you advise me how to fix this? I have a paying client that I will have to advise not to use your services if this cannot be resolved quickly.

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    Answered on October 22, 2020 at 09:51 PM

    You can view submitted entries through Submissions, Inbox, and Mobile Forms app.

    If the PDF Document is outdated, you can delete it, so you will be prompted to create a new PDF Document.



    The new PDF Document is supposed to have all fields in the correct order.

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    Answered on October 23, 2020 at 02:18 AM

    This doesn’t even come close to addressing my issues, but just like the last time I reached out to ‘support’ I had to figure it out myself.

    the lack of support offered by jotform is quite worrisome... especially for a paid service. I’ve now already advised my client that I will be looking for a better supported option.

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    Answered on October 23, 2020 at 06:36 AM

    We do apologize for the inconvenience.

    May we know if you have created another ticket regarding an issue? Let us know and we would gladly assists you.