I am currently on the bronze plan, if I switch to the free plan, will I still have access to all my previously uploaded submissions on the free plan?

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    ferdiesmarketing
    Asked on October 22, 2020 at 08:39 AM

    I am currently on the bronze plan, if I switch to the free plan, will I still have access to all my previously uploaded submissions on the free plan?

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    Richie_P
    Answered on October 22, 2020 at 01:04 PM

    I have checked your forms and you have at least 2GB of uploaded files.

    Please note that for the free plan, you can only have 100MB of uploaded files.

    Once you downgrade to Free plan, you will receive the over limit in which case your forms would be disabled and some of your uploaded files will not able to be accessible.

    I would suggest you download all your submissions and uploaded files first before you downgrade your account.

    Guide:https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    https://www.jotform.com/help/356-how-to-download-the-submission-files

    Hope this information helps.

    If you have further questions, let us know.