Issues with new form: links to the attached PDFs do not work and need to change appointment timezone

  • Profile Image
    OmahaEITC
    Asked on October 22, 2020 at 11:20 AM

    I created a new form, Schedule an Appointment-South, that has a few issues i can't seem to fix.

    I have several fillable PDFs to be included in the auto-response email the customer will receive, but when the links are clicked on, this is the response:

    404 Not Found (S3): /jufs/OmahaEITC/form_files/SCH CTax Payer Readiness-Fillable.5f919ebd099272.90526661.pdf


    Also, the format of the form is very narrow, even on the desktop view. I can't find the widget to be mobile responsive.


    Finally, the appointment scheduler option always shows the GMT time as Thursday, Oct 22, 2020 4:30 PM-5:30 PM - America/Chicago. I would like to not have the America/Chicago show up, or be able to change it to say central time zone. Testers have stated it saying Chicago is confusing since we aren't in Chicago.

    Any assistance would be appreciated.

  • Profile Image
    Niko_N
    Answered on October 22, 2020 at 05:48 PM

    Hi,

    Can you please kindly remove the spaces from the names of your PDF files which are selected to be attached to submission and make a test submission to check email notification links work:

    1603402933_5f91fcb51db2e_

    (i.e. instead of 2020 Intake Form you should name it 2020IntakeForm and Attach it again to the widget).


    Timezone can be changed from the appointment field's settings:

    1603403154_5f91fd9214d33_

    You should select the desired timezone that will be displayed on the form from these given options:

    1603403205_5f91fdc5c8f6b_


    As for the format of the form, as I can check form has multiple custom CSS injected that causes form not be responsive. Could you please let us know why the current layout has been designed so that we can check accordingly? Is the form embedded on some website?


    Thank you!


  • Profile Image
    OmahaEITC
    Answered on October 23, 2020 at 11:28 AM
    Thank you. Removing the spaces fixed the issue with the forms.
    For the time zone, I have it set correctly, I just don't want it to show up on the field.
    For the formatting, I have no idea why there would be any custom CSS. The form will eventually be on a website.
    Ginny Powell, Associate Director
    Omaha EITC Coalition
    Family Housing Advisory Services
    3605 Q Street, Omaha, NE 68107
    402-996-1653
    ________________________________
    ...
  • Profile Image
    Niko_N
    Answered on October 23, 2020 at 12:51 PM

    Hi,

    To hide timezone element from your form, please inject the following custom CSS to your form:

    .appointmentCalendarTimezone.forTimezonePicker {

    display: none !important;

    }

    Guide: How to Inject Custom CSS Codes


    As for the form formatting, you may embed the form on the website and then share a link to the page so that we can check further details about mobile responsiveness.

    Thank you!