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McCoy_JasmineAsked on October 22, 2020 at 11:28 AM
Please change user name to Parenting_Services or anything involving Parenting and Therapeutic Services LLC. We are attempting to detach ownership of primary therapist Jasmine McCoy. So that when seen as a direct link "Jasmine McCoy" is not the name showing.
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Kenneth JotForm SupportReplied on October 22, 2020 at 5:29 PM
Thank you for reaching support,
Before you can change the username you need to downgrade the account first, then you may follow this guide to change the username: https://www.jotform.com/help/526-how-to-change-the-username?
Let us know if you have any further questions.
Best.
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McCoy_JasmineReplied on October 22, 2020 at 6:28 PMHow can I change the name on the paid account?
Jasmine McCoy, LCSW
Director/Therapist
Parenting and Therapeutic Services LLC
1585 Old Norcross Rd. Building 200 Suite 201F
Lawrenceville, GA 30046
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roneetReplied on October 23, 2020 at 12:02 AM
Please provide us with any 3 usernames of your choice in the preferred order so that we can change based on the availability of the username.
Please note that if you had custom URLs, they will no longer work now that the username has been changed. So you will have to create them again.
Guide: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form
Thanks.
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McCoy_JasmineReplied on October 23, 2020 at 7:28 AMTherapy_Services
Parentingtherapy_Services
PTSintakesupport
Thank you.
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roneetReplied on October 23, 2020 at 9:12 AM
Based on your request, we have updated your username from McCoy_Jasmine to Therapy_Services.
Let us know if you have further questions.
Thanks.