How to change username?

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    McCoy_Jasmine
    Asked on October 22, 2020 at 11:28 AM

    Please change user name to Parenting_Services or anything involving Parenting and Therapeutic Services LLC. We are attempting to detach ownership of primary therapist Jasmine McCoy. So that when seen as a direct link "Jasmine McCoy" is not the name showing.


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    Kenneth_C
    Answered on October 22, 2020 at 05:29 PM

    Thank you for reaching support,

    Before you can change the username you need to downgrade the account first, then you may follow this guide to change the username: https://www.jotform.com/help/526-how-to-change-the-username?

    Let us know if you have any further questions.

    Best.

  • Profile Image
    McCoy_Jasmine
    Answered on October 22, 2020 at 06:28 PM
    How can I change the name on the paid account?
    Jasmine McCoy, LCSW
    Director/Therapist
    Parenting and Therapeutic Services LLC
    1585 Old Norcross Rd. Building 200 Suite 201F
    Lawrenceville, GA 30046
    ...
  • Profile Image
    roneet
    Answered on October 23, 2020 at 12:02 AM

    Please provide us with any 3 usernames of your choice in the preferred order so that we can change based on the availability of the username.

    Please note that if you had custom URLs, they will no longer work now that the username has been changed. So you will have to create them again.

    Guide: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    Thanks.

  • Profile Image
    McCoy_Jasmine
    Answered on October 23, 2020 at 07:28 AM
    Therapy_Services
    Parentingtherapy_Services
    PTSintakesupport
    Thank you.
    ...
  • Profile Image
    roneet
    Answered on October 23, 2020 at 09:12 AM

    Based on your request, we have updated your username from McCoy_Jasmine to Therapy_Services.

    Let us know if you have further questions.

    Thanks.