Problems with downloading submission PDFs

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    Emlyne T 
    Asked on October 22, 2020 at 11:30 AM

    I've been having problems downloading submitted consent forms from the inbox this morning (I wasn't having problems yesterday). When I click the download button at the upper right hand corner, nothing happens (not DL on broswer, not even on downloads folder). I have refreshed and logged in three times and it's still the same. I'd appreciate some assistance regarding this issue. Thank you!


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    Answered on October 22, 2020 at 06:03 PM

    I am unable to reproduce the issue in my account. If the issue still persists, please kindly provide your form link or JotForm username so we will be able to take a look.