Problems with downloading submission PDFs

  • Emlyne T
    Asked on October 22, 2020 at 11:30 AM

    I've been having problems downloading submitted consent forms from the inbox this morning (I wasn't having problems yesterday). When I click the download button at the upper right hand corner, nothing happens (not DL on broswer, not even on downloads folder). I have refreshed and logged in three times and it's still the same. I'd appreciate some assistance regarding this issue. Thank you!

    1603380630 5f91a5965f33c  Screenshot 10

  • Mike
    Replied on October 22, 2020 at 6:03 PM

    I am unable to reproduce the issue in my account. If the issue still persists, please kindly provide your form link or JotForm username so we will be able to take a look.