PDF editor not updating

  • Profile Image
    Asked on October 22, 2020 at 11:32 AM


    I just created a new form using a template. The PDF still shows all of the original info and none of the updates. When I go into the PDF editor, there is no prompt to update the PDF with the changes I have made. Can someone help me with this please?


  • Profile Image
    Answered on October 22, 2020 at 05:51 PM

    Thank you for reaching support,

    It seems that the fields are not yet Connected to the Original PDF:


    The input fields are not yet assigned to areas in the uploaded PDF.

    Here is how: https://www.jotform.com/help/610-how-to-link-your-online-form-fields-with-pdf-through-smart-pdf-forms?

    Let us know if you have any further questions.