account suspension

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    Leigh Granderson 
    Asked on October 22, 2020 at 11:43 AM

    I reviewed the terms. The credit card authorization form I created I am not going to use. I realized after that I could not use it without the paid service. That form can be deleted. The other forms are to capture client request for travel.

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    Answered on October 22, 2020 at 06:32 PM

    Hello Leigh - As checked, your account has been suspended as this form: Credit Card Authorization Form Fillable, aside from collecting credit card details on plain text fields, contains a Copyrighted Logo. It is considered as a scam and violates our Terms of Use.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Ticket #2649508 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and credit card fields, then lift the suspension of your account.