Generate Tickets in Email Response or PDF?

  • Profile Image
    HopeEvents
    Asked on October 22, 2020 at 11:43 AM

    The form is to generate tickets for seats requested. People can request up-to 16 tickets per event. There are two events, EVE or DAY. The confirmation email is set up to send tickets that are printable. Sometimes the correct number of tickets are sent as shown in the image of the examples for 6 seats requested and 6 tickets generated.

    But often the tickets generated don't match the seats requested. 2 tickets generated for 3 seats requested. 1 ticket generated for 16 requested.

    If both events are selected for seats only the tickets for EVE will generate.

    How do I get consistently correct tickets to people? Can I fix my conditions in some way? Would the PDF generator work for this? If so, how do I set it up to create tickets?

    Thank you

  • Profile Image
    Welvin
    Answered on October 22, 2020 at 06:24 PM

    We apologize for the inconvenience.

    I think this is due to the number of random generator in the form that is run at the same time based on the number of tickets entered.

    I've cloned your form, and was able to replicate the problem there, especially if you choose and enter the number then change it later.

    I've some further testing, and doing the following changes might help:

    1) Show the widgets by default. Do it by managing the fields at the time (https://www.jotform.com/help/242-how-to-manage-multiple-fields).

    2) Disable the following condition:

    1603405317_5f920605cd6d7_

    3) Set the widgets to run in the background. That's to help the form lessen its burden to load these widgets.

    1603405380_5f920644ac496_

    Please try that and let us know if the issue persists.

    I don't think the PDF document will help since it is the same data that is generated first in the form before it's transferred to the document or email.

    Thanks