PDF-link in email, can I choose for a PDF?

  • Profile Image
    ocstokrode
    Asked on October 22, 2020 at 12:07 PM

    When I'm building an email I can choose in the form fields for a 'PDF-link'.

    With this link the customer can download a PDF. Great.


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    But in case several PDF's are available, it seems it's always the link to the first PDF 'in line' what Jotform will choose from the PDF Creator. Will it possible to select for example the second or third PDF ?

    Plan B...
    And when it's default always the first PDF (!), can I change the sort order of PDF's myself in the PDF Editor?

    Thanks !




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  • Profile Image
    FelipeSantana
    Answered on October 22, 2020 at 06:30 PM

    Hello @ocstokrode,

    Thank you for contacting our support team.

    You are correct, the PDF-link that is included in your form emails will always attach the PDF that is located first on the PDF Editor page. This first PDF Document is considered the default PDF for the form and thus it is used as the pdf-link.

    Unfortunately, there is no way to link multiple PDFs in your email content, however, you certainly can attach multiple PDFs using the PDF attachment feature. Please use the following user guide to assist you with this task - How-to-include-submissions-as-pdf-attachment-in-the-email-notifications

    Also, there is no way to rearrange the order of your PDF documents. The only option is to duplicate the default PDF so you have a copy and then delete the original so that the second PDF is moved up to the Default PDF spot.

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