The amount to be paid by Check is not populated

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    Bill LaViolette
    Asked on October 22, 2020 at 01:50 PM

    Now there is a small problem [maybe caused by changing the Payment Platform?]. BEFORE the platform change the Amount To Be Paid By Check was populated from this field:1603383399_5f91b06773753_

    AFTER the change that field does not appear in the drop-down selection therefore no total showed on the Payment page. The Total does not show for the PP selection either.

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    Answered on October 22, 2020 at 02:32 PM

    Hi, are you trying to pass the calculated amount from your PayPal Checkout field to that Form Calculation widget called "Amount To Be Paid By Check" ? That will not work, since it would require processing the payment through the PayPal Checkout.

    If you are trying to give the option to pay by check or pay by PayPal Checkout(where user can pay via PayPal or use a credit/debit card), you should use two form as shown on this guide:

    So, you will basically need to:

    1) Clone your form:


    2) The clone version will be used to provide the "Pay By Check Option", so make sure to delete the PayPal Checkout field, and add a Purchase Order field instead, example:1603390211_5f91cb03cf0be_purchaseOrder.g

    3) Go back to the original form(which is integrated with PayPal Checkout), you may rename it, and also delete any fields related to a "pay by check" option:1603390439_5f91cbe79f32a_backtomain.gif

    4) Grab the direct link of these forms, and paste them in a notepad:

    5) Now here comes the main trick part, you need to create a third form that will house those 2 forms. This is the form that you will provide to your users. This third form will contain only 3 elements:

    -A question to ask the user the preferred payment method.

    -A Iframe Embed widget to display the "Pay By Check" form.

    -Another Iframe widget to display the "Pay via PayPal Checkout" form.


    1603391017_5f91ce29d7894_thirdform.gifHow will the "Pay By Check" or the "Pay via PayPal Checkout" form be displayed? Simply create two conditions:


    Note: to have a better visualization of the two forms within the main form, you can increase the width and height of each Iframe:

    1603391444_5f91cfd4a1ec1_increase.pngI understand that all these looks laborious, but it is the best way to have more than one payment option.

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    Bill LaViolette 
    Answered on October 22, 2020 at 05:14 PM

    BDavid . . . wow! Thanks for taking the time with this detailed answer. One question before continuing. I had asked this before but perhaps I was not clear:
    Please go to My Forms and open Spring Conference Registration Form and go to the bottom of page 2. I created a Submit Button for check payment which captured all of the registrants info. This would replace the Payment Selection in the form. I did this in Clone of Clone of Working Version #2:

    I then created another page for PayPal/Credit Card Payment. The registrant then entered the amount shown in Total Charges which then transferred to PayPal. I did not use any Conditions. You will see in the D8 Conference Payment [the amount used by PP] that the Payment Type is a User Defined Amount. I realize that in the new form this would not be possible. Could the Payment Type/Sell Products be used here?

    Both of these payment methods were captured in the Submissions report. The attachment in this menu bar is not working but you can download it from the My Forms Page/Spring Conference Registration/Submissions.

    Would this be a possible solution?

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    Answered on October 22, 2020 at 11:56 PM

    Your configuration will actually work too but performing the following changes in your form will improve it further so users will not be required to pay online when pay by check is selected.

    To do that,

    1. Replace your pay by check field with a Multiple Choice field so your user can toggle between paying either through check or via Paypal if they changed their mind.10232020_xoSkyBUKGH.png
    2. Add a Show/Hide condition in your form that IF Pay By Check is selected, hide the page break button under it, and the PayPal payment field. Here's how:10232020_QsrS5elGRh.pngExample:


    When the payment field is hidden through the condition, it will not process payment so the form will be submitted normally.

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    Bill LaViolette 
    Answered on October 23, 2020 at 10:58 AM

    Clone of Clone of Working Version #2

    Help!! While working in this form I inadvertently deleted the PP Payments which in turn deleted all the Products!!
    Is it possible to recover them or copy them in from another form?

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    Answered on October 23, 2020 at 02:35 PM

    Hello Bill,

    The products on the Paypal field or in any payment field are saved. You can add back the payment field to your form, and it will show the list of products again.

    Alternatively, you can undo the changes on your form or revert it to the previous version. Please refer to this guide: how-to-view-form-revision-history

    However, if you need to copy them in a different form, you would need to add the deleted payment field first and then use the field manager app to copy it: You may refer to this ticket for the steps in using the field manager app: How-to-Copy-Fields-From-One-Form-to-Another.

    I hope this helps. Let us know if you need further assistance.

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    Bill LaViolette 
    Answered on October 23, 2020 at 04:10 PM

    This is a brilliant solution and great tools! Thank you!

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    Bill LaViolette 
    Answered on October 24, 2020 at 09:10 AM

    Clone of Clone of Working Version #2

    Is there a way to disconnect PP from the Products but still keep the Subtotal and Total functions?

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    Answered on October 24, 2020 at 09:31 AM

    Hi there,

    Is there a way to disconnect PP from the Products but still keep the Subtotal and Total functions?

    > You may delete the Current PayPal integration and add in the Product List instead:


    You may simply click on the Add Payment Integration button should you wish to add it to the Product List:


    I hope that helps.


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    Bill LaViolette 
    Answered on October 24, 2020 at 12:48 PM

    This is EXACTLY what I needed! I wish I had asked the question sooner - it would have saved a ton of time!

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    Bill LaViolette 
    Answered on October 25, 2020 at 02:04 PM

    Hi, I can log in to My Forms but none of them are loading. Tried in 2 different browsers.
    Thanks for checking . . . BILL

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    Answered on October 25, 2020 at 03:08 PM

    I have created a separate ticket for your next query:

    Kindly refer to that link, and I will address it shortly. Thank you.