The amount to be paid by Check is not populated

  • Bill LaViolette
    Asked on October 22, 2020 at 1:50 PM

    Now there is a small problem [maybe caused by changing the Payment Platform?]. BEFORE the platform change the Amount To Be Paid By Check was populated from this field:1603383399 5f91b06773753  Screenshot 10

    AFTER the change that field does not appear in the drop-down selection therefore no total showed on the Payment page. The Total does not show for the PP selection either.

  • David JotForm Support Manager
    Replied on October 22, 2020 at 2:32 PM

    Hi, are you trying to pass the calculated amount from your PayPal Checkout field to that Form Calculation widget called "Amount To Be Paid By Check" ? That will not work, since it would require processing the payment through the PayPal Checkout.

    If you are trying to give the option to pay by check or pay by PayPal Checkout(where user can pay via PayPal or use a credit/debit card), you should use two form as shown on this guide: https://www.jotform.com/help/182-how-to-create-a-basic-multiple-payment-form

    So, you will basically need to:

    1) Clone your form:

    1603389952 5f91ca002ebeb cloneform Screenshot 10

    2) The clone version will be used to provide the "Pay By Check Option", so make sure to delete the PayPal Checkout field, and add a Purchase Order field instead, example: 1603390211 5f91cb03cf0be purchaseOrder Screenshot 21

    3) Go back to the original form(which is integrated with PayPal Checkout), you may rename it, and also delete any fields related to a "pay by check" option: 1603390439 5f91cbe79f32a backtomain Screenshot 32

    4) Grab the direct link of these forms, and paste them in a notepad: https://www.jotform.com/help/401-where-to-find-my-form-url?

    5) Now here comes the main trick part, you need to create a third form that will house those 2 forms. This is the form that you will provide to your users. This third form will contain only 3 elements:

    -A question to ask the user the preferred payment method.

    -A Iframe Embed widget to display the "Pay By Check" form.

    -Another Iframe widget to display the "Pay via PayPal Checkout" form.

    Example:

    1603391017 5f91ce29d7894 thirdform Screenshot 43 How will the "Pay By Check" or the "Pay via PayPal Checkout" form be displayed? Simply create two conditions:

    1603391365 5f91cf851f85f MAINFORMConndit Screenshot 54

    Note: to have a better visualization of the two forms within the main form, you can increase the width and height of each Iframe:

    1603391444 5f91cfd4a1ec1 increase Screenshot 65I understand that all these looks laborious, but it is the best way to have more than one payment option.

  • Bill LaViolette
    Replied on October 22, 2020 at 5:14 PM

    BDavid . . . wow! Thanks for taking the time with this detailed answer. One question before continuing. I had asked this before but perhaps I was not clear:
    Please go to My Forms and open Spring Conference Registration Form and go to the bottom of page 2. I created a Submit Button for check payment which captured all of the registrants info. This would replace the Payment Selection in the form. I did this in Clone of Clone of Working Version #2:
    1603400330 5f91f28ad4133  Screenshot 10

    I then created another page for PayPal/Credit Card Payment. The registrant then entered the amount shown in Total Charges which then transferred to PayPal. I did not use any Conditions. You will see in the D8 Conference Payment [the amount used by PP] that the Payment Type is a User Defined Amount. I realize that in the new form this would not be possible. Could the Payment Type/Sell Products be used here?
    1603401037 5f91f54d1e00a  Screenshot 21

    Both of these payment methods were captured in the Submissions report. The attachment in this menu bar is not working but you can download it from the My Forms Page/Spring Conference Registration/Submissions.

    Would this be a possible solution?


  • Elton Support Team Lead
    Replied on October 22, 2020 at 11:56 PM

    Your configuration will actually work too but performing the following changes in your form will improve it further so users will not be required to pay online when pay by check is selected.

    To do that,

    1. Replace your pay by check field with a Multiple Choice field so your user can toggle between paying either through check or via Paypal if they changed their mind.10232020 xoSkyBUKGH Screenshot 10
    2. Add a Show/Hide condition in your form that IF Pay By Check is selected, hide the page break button under it, and the PayPal payment field. Here's how:10232020 QsrS5elGRh Screenshot 21Example:

    10232020 LitcDuP68z Screenshot 32

    When the payment field is hidden through the condition, it will not process payment so the form will be submitted normally.

  • Bill LaViolette
    Replied on October 23, 2020 at 10:58 AM

    Clone of Clone of Working Version #2

    Help!! While working in this form I inadvertently deleted the PP Payments which in turn deleted all the Products!!
    Is it possible to recover them or copy them in from another form?

  • KrisLei Jotform Support
    Replied on October 23, 2020 at 2:35 PM

    Hello Bill,

    The products on the Paypal field or in any payment field are saved. You can add back the payment field to your form, and it will show the list of products again.

    Alternatively, you can undo the changes on your form or revert it to the previous version. Please refer to this guide: how-to-view-form-revision-history

    However, if you need to copy them in a different form, you would need to add the deleted payment field first and then use the field manager app to copy it: https://fieldmanager.jotform.io/. You may refer to this ticket for the steps in using the field manager app: How-to-Copy-Fields-From-One-Form-to-Another.

    I hope this helps. Let us know if you need further assistance.

  • Bill LaViolette
    Replied on October 23, 2020 at 4:10 PM

    This is a brilliant solution and great tools! Thank you!

  • Bill LaViolette
    Replied on October 24, 2020 at 9:10 AM

    Clone of Clone of Working Version #2

    Is there a way to disconnect PP from the Products but still keep the Subtotal and Total functions?

  • Kenneth JotForm Support
    Replied on October 24, 2020 at 9:31 AM

    Hi there,

    Is there a way to disconnect PP from the Products but still keep the Subtotal and Total functions?

    > You may delete the Current PayPal integration and add in the Product List instead:

    1603546024 5f942ba8051bc d1 Screenshot 10

    You may simply click on the Add Payment Integration button should you wish to add it to the Product List:

    1603546254 5f942c8e47bdf s1 Screenshot 21

    I hope that helps.

    Best.

  • Bill LaViolette
    Replied on October 24, 2020 at 12:48 PM

    This is EXACTLY what I needed! I wish I had asked the question sooner - it would have saved a ton of time!

  • Bill LaViolette
    Replied on October 25, 2020 at 2:04 PM

    Hi, I can log in to My Forms but none of them are loading. Tried in 2 different browsers.
    Thanks for checking . . . BILL

  • KrisLei Jotform Support
    Replied on October 25, 2020 at 3:08 PM

    I have created a separate ticket for your next query: https://www.jotform.com/answers/2654494.

    Kindly refer to that link, and I will address it shortly. Thank you.